Frequently asked questions

Clear answers to the most common questions about downloading videos with DescargarVideo, on your phone or computer.

Go to the downloader →

These are the questions we hear most. If yours is not here, write to us from the contact page and we will answer as soon as we can.

Before you write to us

Most problems are solved in three simple steps:

  1. Copy the link again with the app’s Share → Copy link button.
  2. Check that the video is public: open it in a private window without logging in.
  3. Wait a minute and try again if the site says the platform is busy.

If the video still will not download after that, the platform has probably changed something. Let us know and we will look into it.

Last updated: November 13, 2026

Common questions

Frequently asked questions

What is DescargarVideo?
It is an online video downloader. Paste the link of a public video and we give you the file as MP4 or MP3 to save on your device.
How much does it cost?
Nothing. The service is free, with no download limit and no paid features.
Do I need to sign up?
No. We do not ask for an account, an email or a phone number.
Do I have to install an app?
No. It works in the browser on your phone or computer. Be wary of any site that makes you install something to download a video.
Which devices does it work on?
Android, iPhone, iPad, Windows, Mac and Linux, with any current browser: Chrome, Safari, Firefox, Edge, Opera or Samsung Internet.
Where are videos saved on Android?
In the Downloads folder. They usually show up in the gallery too; if not, open them from the Files or My Files app.
Where are videos saved on iPhone?
In Files → Downloads. To move one to Photos, open the video, tap Share and choose Save Video.
My iPhone plays the video instead of downloading it. What do I do?
Long-press the download button and choose Download Linked File. Also make sure you are using Safari on iOS 13 or later.
Where are videos saved on a computer?
In your Downloads folder, unless you set your browser to save somewhere else.
What quality are the videos?
The best the platform publishes, up to 1080p. If the original video is low quality, it cannot be improved.
Why is there no HD option?
The video was not published in high definition, or the platform only offers one quality for it. In that case you only see Download.
How do I download only the audio?
Paste the link and tap Download MP3. You get the video's sound as an MP3 file.
Can I download long videos?
Yes. Long videos take a little longer to prepare; keep the tab open while it downloads.
Can I download several videos at once?
You can download one after another with no limit. To prevent abuse, if you make too many searches in a minute we will ask you to wait a moment.
It says "We could not find that video". What does that mean?
The link is incomplete, or the video is private or deleted. Copy the link again from the Share button and check that the video can be watched without logging in.
It says the platform is busy. What do I do?
Platforms sometimes limit requests for a few minutes. Wait a moment and try again; it usually works on the second try.
Can I download private videos?
No. We only download public content, to respect private accounts and closed groups.
Can I download Stories?
Not for now. Stories are only visible to each account's followers, so we do not download them.
Does the downloaded video have a watermark?
It depends on the platform. When the platform offers a clean version of the video, that is the one you get.
Do you keep the videos I download?
We do not keep a copy of your videos. Files are prepared for your download and discarded afterwards.
Is DescargarVideo safe?
Yes. You install nothing, we never ask for personal data and the whole site runs over an encrypted HTTPS connection.
Is it legal to download videos?
Downloading your own content, or content you have the creator's permission for, for personal use is generally fine. Re-uploading, selling or using other people's videos commercially without permission is not. See our terms of use.
I am a creator. How do I get my video blocked?
Send us a request following our DMCA policy and we will block that content in the downloader.
Can I suggest a new platform?
Of course. Write to us from the contact page with the site name and an example link.
How do I report a bug?
Through the contact page. Include the link you tried, your device and the message you saw so we can check it faster.